Terms & Conditions

Note that all references to ‘Riverside’ or ‘the company’ or ‘us’ or ‘we’ refer to the company ‘Riverside Garden Rooms’.

Please carefully consult the terms and conditions below, and seek clarification from a member of the customer support team if anything is unclear.


The price payable for the goods and services ordered will be indicated on the agreement form at the time the order is placed, inclusive of VAT.

Full payment will be taken from your specified debit or credit card when your order is placed and confirmed. The agreement between the customer and the company becomes legally binding when the initial deposit has been paid and the contract has been signed by both parties.


The price indicated for your garden room and all supplemental accessories is included in the price quoted in the service agreement. Should any additional fees or charges be payable, you will be notified at the earliest possible juncture and your consent will be requested to proceed with the order.

Riverside always aims to fulfil all orders placed within the time period specified at the time the order is placed. However, garden room installation timeframes and deadlines cannot be guaranteed 100%, due to the potential for mitigating circumstances to cause unexpected disruptions.

We therefore accept no liability whatsoever for any issues that may occur as a result of delayed or disrupted installation, in the event that the circumstances responsible for the disruption are beyond our direct control.


The customer has the right to cancel or amend their contract up until the order has been placed and confirmation has been provided. After which, no alterations can be made and nor can the contract be cancelled, without costs being incurred.

All products supplied and installed by Riverside are bespoke, meaning they cannot be resold in the event of a project being cancelled in full or in part.

The cancellation provisions in Regulation 10 of The Consumer Protection (Distance Selling) Regulations 2000 do not apply to this agreement.


The company has the right to cancel the agreement with the customer and terminate the project in the event that we are unable to procure the products, materials or accessories needed to go about the installation process. We may also cancel the contract with the customer if any errors or omissions result in inaccurate pricing information on the part of our suppliers, preventing us from completing the project for the agreed price.

Should your contract be cancelled by Riverside, you will receive a full refund of all payments made to the company – including the initial deposit. Please note that all refunds are subject to approximate processing times of up to 30 days and that no additional compensation will be offered for inconveniences associated with contract cancellations.


Any alterations made to the site where the garden room is to be installed could render the project unviable and void the agreement between the company and the customer.

Under no circumstances must any alterations be made to the planned installation site without consulting with the company and obtaining consent.


Riverside Garden Rooms make all possible efforts to ensure that all product descriptions and specifications listed on our website our complete, accurate and up to date. However, we cannot guarantee the complete absence of errors, omissions and inaccuracies from the information we publish.

We therefore accept no liability for any consequences that may occur due to issues with the completeness or accuracy of the information presented on our website. Please seek full clarification of any terms or information you believe to be incomplete, inaccurate or ambiguous from a member of the team at Riverside.


All garden rooms installed by Riverside are covered by an extensive warranty of 10 years as standard. However, this warranty does not cover damages caused to garden rooms and components due to everyday use or ongoing wear and tear.

Following the installation of your garden room, you will have a period of 48 hours to notify us of any defective goods or damaged materials. You will be given the opportunity to conduct a full inspection of your garden room’s interior and exterior with your installation team, to ensure everything is satisfactory.

If you have any questions or concerns regarding the warranty on your garden room, contact the Riverside team anytime for clarification.


No statement, description, or recommendation contained in any correspondence or marketing material from Riverside’s website pages or by any agent or employee of Riverside shall be interpreted so as to enlarge, vary or override in any way any of these terms or conditions.


In the event that any aspect of these terms and conditions becomes unenforceable for any reason, it will not affect the validity or enforceability of the rest of this document.


Upon accessing the Riverside Garden Rooms website and/or making use of the services provided by the company, the customer agrees to consent by all terms and conditions set out in our privacy policy.


Except for Our own affiliates, directors, employees and/or representatives, a person who is not a party to this agreement has no right, under the UK Contracts (Right of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right of a third party that exists or is available apart form that Act.


This contract is subject to English law and the exclusive jurisdiction of the English courts.


Company Number: 13256981
Registered As: Riverside Garden Rooms Ltd
Trading Address: Unit 4, 5B Fairfields, Chertsey, KT16 8EA

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